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Thread: forum account status

  1. #1
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    forum account status

    over 1 mounth ago i bought license for ibot so i want to ask why i dont have a vip status on forum. i was trying to post this question in "online chat" but im waiting many hours and no one response.

    there is a message: Waiting, you will be attended as soon as possible. (time remaining.. now is 6 hours?!)
    Last edited by lukelabick; 10-20-2014 at 05:38 PM.

  2. #2
    Normal User Facppf's Avatar
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    Quote Originally Posted by lukelabick View Post
    over 1 mounth ago i bought license for ibot so i want to ask why i dont have a vip status on forum. i was trying to post this question in "online chat" but im waiting many hours and no one response.

    there is a message: Waiting, you will be attended as soon as possible. (time remaining.. now is 6 hours?!)
    What kind of license did you buy? 1, 3 or 6 months of premium?

    After your payment is approved you need first login into bot and then login in your forum account. Then wait up to 48h to get premium status on forum. If you didn't get it, so you need send an e-mail to billing@tibiaibot.com describing the details of your payment and what is happening to your account.

    Any other doubt, don't hesitate to contact us.
    Will be a pleasure to help you!

    Regards,
    Fac~

    ~•~ Proud Ex-Moderator of iBot. -

  3. #3
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    i bought 2x 1 mounth. now i have 27 days left.

  4. #4
    Focus Group Gryllz's Avatar
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    @lukelabick

    Thats probably our system's failure. Sorry for the inconvience, @blakw will check and repair it asap.
    Also the chat works only from monday to friday.

  5. #5
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    Thanks Gryllz

  6. #6
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    How long this can take to solve my problem?

  7. #7
    iScripter Eli's Avatar
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  8. #8
    Focus Group Aniel's Avatar
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    Quote Originally Posted by lukelabick View Post
    How long this can take to solve my problem?
    Enter the chat.

    I help you @lukelabick

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